Subscribing to PeopleForce is easy 😉
Everything related to your subscription lives in Settings → Billing.
Here you can:
enter your company's billing details;
choose your modules and subscribe;
manage payment cards;
download invoices.
Fill in your billing details
Before you can subscribe, complete the Billing details form on the Billing tab. All fields are required:
Company name
Company registered address
Billing contact email (shown as Email address): all subscription emails, such as payment confirmations and failed payment notices, are sent to this address.
Primary contact email
Security and legal contact email
Billing country
Company registration number. The label depends on your country:
EDRPOU (8 digits) for Ukraine;
NIP (10 digits) for Poland;
Company registration number for all other countries.
Depending on your country, you can also add a VAT Number (Ukraine, after ticking VAT Registered; the UK) or an EU VAT Number (EU countries). These fields are optional.
Don't forget to save the form. You won't be able to subscribe while any required field is empty.
✨ If any billing details are missing, administrators and users with access to Billing will see a Please complete your company details alert on their homepage. The alert disappears once all the details are saved.
How to subscribe
During your trial, or after it has ended, go to Settings → Billing → Plan.
To choose what you'll pay for, select Change modules. In the Configure your plan window:
choose your Company size;
tick the modules you need: HR, Recruit, Perform, Pulse, Time or Desk;
select Change.
Check the Activation price. Prices are per month and exclude applicable taxes.
Select Subscribe and enter your card details on the secure payment page.
For some accounts, we verify the account details after the card is added. In that case, you'll see an Account setup in progress message, and the billing details can't be edited until verification is complete. Your subscription then activates automatically.
⚠️ Payments by card are billed monthly. If you'd like to pay by invoice (bank transfer) instead, or your company has more than 500 employees, please contact us at support@peopleforce.io to discuss your options.
How to change your modules or company size
Once you're subscribed, Change modules is no longer available. To add or remove modules or change your company size, please contact us at support@peopleforce.io.
How to change the email for invoices and payment notifications
All subscription emails go to the billing contact email in the Billing details form on the Billing tab. To send them somewhere else, update this field and save the form.
How to change a payment card
Go to Settings → Billing → Billing and find the Cards section.
Select Add credit card and enter the new card's details. The new card automatically becomes your Default card and will be used for future payments.
If you no longer need the old card, select Delete next to it.
If you have several cards, you can choose which one is charged by selecting Make primary next to it.
Where I can see my subscription and invoices
The Plan tab shows your current subscription status. For example: Subscribed, Trial (N days left), Trial expired or Cancelled. It also shows your number of Active users, your active modules under Products, and when you're subscribed, the date and amount of your next payment.
The Invoices tab lists all your charges, newest first, with their Date, Description, Status and Amount. You can download each invoice as a PDF, or select Export to download the whole list.
eSignature credits
If your company uses PeopleForce eSignature, the Plan tab also shows your eSignature credits: how many are Available, how many were Used this month, and your Monthly granted credits. From there, you can Buy credits, turn on Autorecharge, or select View usage for details. More details here.
How to cancel or reactivate your subscription
To cancel, go to the Plan tab, select Cancel subscription and confirm. Your subscription stays active until the end of the current billing period. You'll see the date on the Plan tab.
Changed your mind before that date? Select Reactivate account. After the cancellation date has passed, please contact us at support@peopleforce.io to subscribe again.
If your payment was declined
If a payment fails, the invoice is marked Failed on the Invoices tab and a notice is sent to your billing contact email. Payments aren't retried automatically. Add a new card or check your current one on the Billing tab, then contact us at support@peopleforce.io so we can run the payment again.
Enjoy PeopleForce! 😊