Learn how to manage the cases within the company
4 articles
Creating case categories in Desk settingsLearn how to create case categories
Effective case management using Desk moduleLearn how to effectively manage cases in PeopleForce.
Creating a case by an employee and interacting with itLearn how an employee can create a case and track its status
Case LifecycleLearn what stages a case goes through during its lifecycle, including creation, assignment, resolution, communication, and closure.