Learn how to manage the cases within the company
Creating case categories in PeopleDesk settingsLearn how to create case categories
Effective case management using PeopleDesk moduleLearn how to effectively manage cases in PeopleForce.
Creating a case by an employee and interacting with itLearn how an employee can create a case and track its status
Case LifecycleLearn what stages a case goes through during its lifecycle, including creation, assignment, resolution, communication, and closure.