Survey analysis is the pivotal process of transforming raw survey data into actionable insights and answers, facilitating continuous improvement for your business.
Organized in tables, rows, and columns by Pulse, survey data becomes easily comprehensible and accessible for real-time analysis as employees respond. Furthermore, the flexibility to export survey results in CSV, Excel, or PDF formats ensures seamless use.
Check the overview of the results
Check the overview of the results
The Overview section provides insights about rating and Net Promoter Score questions.
The 5-point Likert scale is used for rating questions. It is a survey tool that measures opinions or feelings by asking people to rate their level of agreement with statements, usually on a scale from Strongly Disagree to Strongly Agree. So, each option on the scale has its value, from 1 point for the most negative option to 5 for the most positive one. The Agreement Score reflects the percentage of respondents according to the answers (points) they selected:
Favorable are people with 4 and 5-point answers, for example, Agree and Strongly Agree.
Neutral participants selected the 3-point (the middle) option, for example, Neutral.
Unfavorable group is people with 1 and 2-point, for example, Disagree and Strongly Disagree.
For more in-depth information, use the following filters to customize your view:
Department
Division
Position
Location
Employment Type
Genders
Ages
Tenures
Previously created Segments
The Overall Sentiment offers separate statistics for each answer from the scale. So, you can check how many people selected 5-point or 2-point answers.
In the Drivers section, you can check results for questions with the same driver.
If you click the driver, you will see detailed statistics for questions connected by one driver. You can check the agreement score, overall sentiment, average answer rating, number of responses and comments.
Diagrams for Employee Net Promoter Score present the corresponding question type results. These questions can be rated from 0 to 10. So, on one diagram, the general statistics are displayed:
Promoters are the responses with a score of 9 or 10.
Passives are responses with a score of 7 and 8.
Detractors are responses with a score of 0 to 6.
The other diagram gives you details about each score separately.
View participants
View participants
In the Participants tab, you can check all employees required to complete the survey. Also, you can send reminders to those who still need to complete the questionnaire.
Review questions
Review questions
The Questions tab offers insights into the number of responses received for each question. The Comments column tracks the number of comments provided by participants.
Detailed statistics for each question can be individually accessed and analyzed by clicking on the question itself, providing in-depth insights into participant responses.
The presentation of detailed statistics may vary based on the question type:
Agreement score (applicable to rating questions)is the percentage of respondents according to the answers from the 5-point scale they selected.
Average rating (applicable to rating questions) is a sum of all points (applicable to each rating option) / number of responses. For example, you have the following results:
Strongly agree (5 points) - 3 answers
Agree (4 points) - 10 answers
Neutral (3 points) - 1 answer
Disagree (2 points) - 1 answers
Strongly disagree (1 point) - 0 answers
As a result, the average rating is calculated in such a way: (3*5) + (10*4) + (1*3) + (1*2) / 15 = 4.0.
Simple choose questions: Results displayed as a percentage rate for questions with single-choice answers.
Text questions: Highlights frequently used words in bold and large letters based on participant responses.
The Segment filters play a crucial role in tracking the Response rate, number of responses, and comments based on different parameters such as department, location, division, etc. For rating-type questions, the Agreement Score and Average Score provide valuable insights into satisfaction levels across departments and employees, particularly in larger companies.
In the Responses tab, you can view individual employee responses to all survey questions in non-anonymous surveys.
In the Comments tab, you can review and access the comments related to a specific question.
ℹ️ Comments become visible only when the number of comments reaches the specified threshold set in the survey settings under the Anonymity threshold field. For example, if you set the threshold to 3, comments will become visible only after receiving 3 comments for a particular question. This is designed to guarantee maximum anonymity and make it impossible to identify a person.
Check the survey score grid
Check the survey score grid
You can see the answer statistics in table format in the Score grid tab. Here, you can combine filters to get more insights about specific groups. For example, using Tenure and Department filters, you can check statistics for people who work in your company during the concrete interval for each department.
Depending on the question you include in the survey, you can have the following parameters in the grid:
Respondents
Respondents
Responders are employees who have answered or started to answer the survey.
Participiants
Participiants
Participants are the total number of employees who were sent the survey and who fit the filter selected above. For example, if you select the HR department in the filter, the number of employees from the HR department to whom the survey was sent will be displayed in the Participants column.
Response rate
Response rate
Response rate is the ratio of respondents who have started the survey to the total number of survey participants, calculated as (Respondents / Participants) * 100%.
ℹ️ Response rate becomes visible only when the number of answers reaches the specified threshold set in the survey settings under the Anonymity threshold field. For example, if you set the threshold to 3, the response rate will become visible only after receiving 3 answers. This is designed to guarantee maximum anonymity and make it impossible to identify a person.
eNPS
eNPS
eNPS is a value received from Net Promoter Score questions. It is calculated as follows: % of Promoters (responses with a score of 9 or 10) - % of Detractors (responses with a score of 0 to 6). If someone does not complete the survey, they are automatically categorized as Neutrals who do not affect the final result. As a result, the score can range from -100% to 100%. There is no reason to worry if the indicator is higher than -10%, but if the value is lower, it is worth studying the problem.
Driver Agreement Score
Driver Agreement Score
Driver Agreement Score is an arithmetic mean of the Agreement Scores of all questions grouped with one driver. For example, you have 2 questions for the Feedback driver and want to check the result for the Human Resources department. The agreement score for the first question is 100%, and the value is 50% for the second.
As a result, the Driver Agreement Score of the Feedback driver for the Human Resources department is calculated as 100% + 50% / 2 = 75%.
Driver Average Rating
Driver Average Rating
Driver Average Rating is an arithmetic mean of the Average ratings (see Review questions section for details) of all questions grouped with one driver. For example, you have 2 questions for the Growth driver and want to check the result for the Executive department. The average rating for the first question is 4.0, and the value is 5.0 for the second.
As a result, the Driver Average ratings of the Growth driver for the Executive department is calculated as 4.0 + 5.0 / 2 = 4,5.
Read сomments
Read сomments
In the Comments tab, you can review and access the full comments for all questions. Additionally, you have the option to export all comments in CSV format.
ℹ️ Comments become visible only when the number of comments reaches the specified threshold set in the survey settings under the Anonymity threshold field. For example, if you set the threshold to 3, comments will become visible only after receiving 3 comments for a particular question. This is designed to guarantee maximum anonymity and make it impossible to identify a person.
FAQ
FAQ
How to download all comments from the survey?
To download all the comments, you can in the Comments tab by clicking the Export button.
Why don't I see the answers to the questions?
Answers become visible only when the number of survey participants reaches a certain threshold set in the survey settings under the Anonymity threshold field. For example, if you set the threshold to 3, the answers will become visible only after 3 people complete the survey.
Why don't I see the comments to a particular question?
Comments become visible only when the number of comments reaches the specified threshold set in the survey settings under the Anonymity threshold field. For example, if you set the threshold to 3, comments will become visible only after receiving 3 comments for a particular question.
Why don't I see all the comments on all the questions?
Comments become visible only when the number of comments reaches the specified threshold set in the survey settings under the Anonymity threshold field. For example, if you set the threshold to 3, comments will become visible only after receiving 3 comments for a particular question.
How to view responses to text questions in a survey?
To view responses to text questions, go to the Questions tab. Select the specific question for which you want to see responses and click on it. You will be taken to a page with all the results for that question. Under the Responses section, you will find all the text responses provided by participants to that question.
Can two drivers be used for one question?
No, only one driver can be used for a question.
How can I download results for a specific department?
Go to the Questions tab, which provides an overview of all survey questions. Use the filter option and choose the specific department for which you want to export results. Look for the three dots located in the upper right corner of the screen. Click on the three dots and select the desired export format. You have three options: PDF, Excel, or CSV. After selecting the format, the file will be automatically downloaded to your computer.
How to export answers to a particular question?
To download all provided answers to a specific question, go to the Questions tab, choose the desired question, and click on it. Utilize filters if you wish to exported answers only from a specific department, such as HR. Click the Export button, and the file will be automatically downloaded to your computer.
How to export all questions and answers from all participants?
To download all questions and answers from all participants, navigate to the Questions tab and click on the three dots in the upper right corner. Choose from three options: PDF, Excel, or CSV. After selecting the format, the file will be automatically downloaded to your computer.
How to export the results for a specific driver?
To download results for a specific driver, go to the Overview tab, select the desired driver, and click on it. You will be taken to the results page for that driver. To download numerical results, click the Export button on the left; to download comments, choose the Export button on the right.