The system allows administrators to assign default assignees for each category. While creating complaint categories, an administrator can select a default assignee from the list of employees. Alternatively, the complaint can be assigned later to one of the Safe Speak managers.
The Safe Speak manager will be notified in the system about the assigned complaint. They will review the complaint, respond to the submitter in the comments, and change the status to Closed once the complaint has been resolved.
Receive notifications
Receive notifications
Assignees receive a notification once the complaint is assigned to them. Click the notification to access the complaints and its details. If you are a default assignee, check the Safe Speak section to find the complaints assigned to you.
Respond to the complaint
Respond to the complaint
To respond to a complaint assigned to you as a Safe Speak manager, follow these steps:
In the Safe Speak section, open the specific complaint you want to address.
Type your reply in the message bar located at the bottom of the request and then click "Comment."
This way, your response will be visible to the reporter when they follow up on the complaint.
Resolve a complaint
Resolve a complaint
To resolve a complaints, follow these simple steps:
Go to the Safe Speak section.
Find and click on the complaint you wish to resolve.
In the Complaint details widget, change the status to Closed.